Track your order in real time with our simple, fast and secure tracking service.
Enter your tracking number and get instant delivery status.
You’ll find it in the shipment confirmation e-mail we’ve sent you.
It’s also available at any time in your customer area, under My orders.
Yes, no worries 😊
After shipping, it may take 24 to 48 hours for the tracking to update and appear correctly.
Tracking is automatically updated according to information transmitted by the transporter.
In general, data is updated several times a day.
We recommend that you first check with your friends or guardian.
If the colis cannot be found, contact us: our customer service team is here to help.
Yes, international deliveries can be tracked to their final destination, depending on the transporter used.
Our team is at your service.
You can contact us via the Contact page or by e-mail: we’ll do our best to get back to you as soon as possible.