About lapharmaciedepierre.com
Who is Pierre ?
“Pierre” is not just any name, it’s my name. I’m Pierre Cathala, Doctor of Farmacy, a licensed French pharmacist who owns a pharmacy in Aigues-Mortes, in the south of France. A lot of foreign tourists visit my pharmacy and they always very excited about my products because they may be hard to find in their country or because they are more expensive over there. They often asked me if they could order my products online. That is the reason that I have created his pharmacy website: to allow as many people as possible to benefit from my sharply priced products and my advice. Learn more about my online pharmacy.
The concept of “pharmacy” depends on the country. Pharmacies in France sell medication but have also products that, in other European countries, are mostly sold in drugstores. And French pharmacies are especially known for their excellent dermo-cosmetic brands.
Why order from this website?
lapharmaciedepierre.com is the extension of a real life French pharmacy, with actual pharmacists, in a small village in the south of France. My team and I are passionate professionals who strive to satisfy each and everyone of their customers day in, day out. This is the key to a trusting relationship with your pharmacist. So if you can’t find the product you are looking for near you, or if you don’t trust the internet giants, pay a visit to lapharmaciedepierre.com. Ask for me, Pierre, or for one our pharmacists: we are aible to answer your questions in English.
Why are there no medicines for sale on this website?
To be authorized to sell drugs on the internet, the website must be an extension of a real French pharmacy. This is indeed the case, because Pierre’s pharmacy is located in Aigues-Mortes. However, one must file a request for approval which Pierre hasn’t done for the moment because of the long and restrictive procedure.
However, this website does offer a great number of products that are not categorized as medicine. Do not hesitate to ask our pharmacists for advice by visiting the Contact page.
Order
Would you like information or advice about a product?
Just contact us however you like: by whatsapp, e-mail, or phone. We will be happy to give you advice. Just go to the Contact page.
Can’t find the product you’re looking for?
New ranges and new products are often added to the website. If you are looking for a specific product that you cannot find on our site, please contact us: we will do our best to get it for you as soon as possible.
Have you made a mistake with your delivery address?
As long as the order has not yet been dispatched, we can change your delivery address. Just let us know as soon as possible. Unfortunately, once the order is shipped, it is too late to modify it.
Would you like to cancel your order?
If the order is not shipped, simply contact our customer service to request the cancellation of the order. You will then be refunded the full price. If the order is shipped but not yet delivered, we cannot undo it, but you can refuse the parcel when it is being delivered. In this case the products will be returned to us and you will be refunded the amount of your purchases (except for shipping costs).
Delivery
What are the delivery times?
We will always process your order on the day it is received (unless our pharmacy is closed that day). The delivery time for European countries is approximately one week. Please be aware that our we ship all articles from our pharmacy in France and so the delivery times are an estimation. Unfortunately we cannot give you any guarantees, so we ask you to please take this into account. You can follow your order at any time by the tracking number you will receive by email.
What are the delivery fees?
Delivery fees depend on the choosen mode of transport :
- delivery in a pickup point : 5,90 € (free for orders from 59 €)
- standard home delivery : 11,90€ (free for orders from 129 € )
Where do you deliver?
We ship in France (except for the DOM-TOM) and Corsica and to several European countries: Austria, Belgium, Germany, Italy, Luxembourg, Netherlands, Portugal, Spain, Switzerland and the United Kingdom (UK).
If your country is not yet listed, please contact us to find out if we can supply you.
Reception
How can you track your order?
As soon as your parcel leaves the pharmacy, you will receive an email with the name of the shipping carrier and a tracking number.
Is your parcel damaged?
It is very important to express any doubts you may have regarding the parcel to the shipping carrier when he brings you the parcel. Please take photos of the parcel and contact our customer service.
Did you receive the wrong product?
Despite all the care we take in preparing your order, if the product does not correspond to the ordered reference, we will exchange it as soon as possible and at our expense. To do this, please contact our customer service.
Returns
Is it possible to return products?
Only new, unopened and untested articles can be returned. To return an article, simply contact our customer service and send it to:
La Pharmacie de Pierre – 15 avenue de la liberté – 30220 Aigues-Mortes, FRANCE
We will send you a returns slip by email to include in your parcel. You are responsible for the return shipping costs and will be reimbursed for the amount of the returned items.